Lockitron isn't responding to commands over WiFi

Lockitron Bolt

Lockitron Bolt is a Bluetooth Low Energy only device. This means that you need to be in Bluetooth range, about 5-15 feet to connect. You can optionally control Bolt over WiFi using the optional Bridge device. 

If you're having trouble controlling Bolt via Bridge, consider moving Bridge closer to Bolt. In addition, it might be possible that Bridge is having trouble connecting to your WiFi network in which case you'll need to ensure there is strong, consistent WiFi close to Bridge.

Crowdfunded Lockitron (Discontinued 2015)

If Lockitron isn't responding immediately to commands over WiFi, this may indicate that it is sleeping to conserve energy. We're working on adding notifications to all of our apps about this, however, commands will be carried out at the end of the sleep interval.

Alternatively, knocking on Lockitron will wake it immediately. If Lockitron doesn't connect at all after knocking, this may indicate that the signal from your WiFi router is weak or inconsistent. Consider moving your WiFi router closer to Lockitron. Additionally, if Lockitron is installed on a metal door or a door in a metal frame and the WiFi router is too close, connectivity may be spotty due as well.

By viewing the color, frequency and pattern of the WiFi LED you can see if Lockitron is connected to your network or having trouble connecting. Take a look at the  Electric Imp BlinkUp Troubleshooting page for more information on the color codes. If the LED is not lighting up, try removing and replacing one of Lockitron's batteries.

Connecting to Lockitron over Bluetooth Low Energy is always immediate. We detailed WiFi in one of our updates, which we have included below:

A little back story on WiFi - when we originally announced WiFi, the power consumption estimates presented to us by potential WiFi suppliers were roughly 2x-5x lower than what we're seeing in various real-world scenarios. This meant that with a little bit of sleep we could wake up Lockitron's WiFi pretty often. However, as it turned out, this simply wasn't the case for a number of reasons and we've had to dial back how often Lockitron connects via WiFi.

That said, Lockitron doesn't require a knock for a command over WiFi to go through, but rather will eventually wake up and carry out a command even if you are remote from the lock. The current apps make it appear as if a WiFi command will not go through if the device is not awake.

The WiFi sleep interval can be upwards of 10 minutes, however, we are working on making this dynamic based on a number of factors. If Lockitron has trouble connecting to your router, this can cause it to miss check-ins.

The good news, however, is that connecting to Lockitron over Bluetooth Low Energy is always immediate and that we are making progress on our first Android beta release. We're also working on giving you better information on when a command is queued up over WiFi and how long it will take to complete (unless someone knocks at the door to make it go through immediately). Lastly, we are working on more sophisticated power management in our firmware (and awaiting updates in our vendors' firmware) that will allow WiFi to remain on for longer periods.

In addition to that we are working on allowing you control the sleep interval through our API. We need to be very careful with this as it's possible to run down batteries very quickly, however, our goal from day one with Lockitron has been to build something open enough where users could control it as they see fit.

Currently, Lockitron will wake up it's WiFi under the current conditions:

  • A door knock
  • A manual lock or unlock by hand or key
  • On bootup
  • On a regular interval
  • On Bluetooth command

Additionally, if you send a WiFi command to lock or unlock Lockitron, the device will remain awake for two minutes thereafter. With all other wake scenarios, Lockitron will take a look for queued commands, then shut off immediately.

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