Lockitron isn't responding to door knocks (Crowdfunded)
This support page is only applicable to the crowdfunded Lockitron. Lockitron Bolt does not include a built-in knock sensor.
Lockitron includes a built in knock sensor that can be used to detect door knocks and wake up Lockitron's WiFi capability. Lockitron's knock sensor was tuned to work on a variety of doors, however, you may need to knock firmly to trigger the sensor. An upcoming feature will notify you when someone knocks at your door.
To test the functionality of your knock sensor, follow the steps below:
- Remove a battery, wait five (5) seconds, replace
- Wait three (3) minutes
- Knock firmly on the inside of your door next to Lockitron
- Watch to see if the WiFi LED turns on
If Lockitron doesn't respond, repeat the steps above, knocking more firmly. Unfortunately depending on the construction of your door you may need to knock very firmly for the sensor to respond. If the WiFi LED turns on but doesn't turn green after a few seconds and repeatedly blinks orange and red, it may indicate that there is a problem with your WiFi network signal strength.
If Lockitron doesn't respond after multiple attempts, repeat the steps above but knock directly on the unit. If Lockitron still doesn't respond, this may indicate that the wires from the battery box have become caught in the knock sensor, hindering its vibration. Using the included screwdriver you can remove the battery box and ensure that the wires are tucked away from the knock sensor. The knock sensor appears as a piece of plastic with a round brass ring attached at the end sticking up from the circuit board.